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Testimonials | Testimonials – Highpoint Construction and Renovation, INC


Our customers are the best form of advertising we can obtain. We could not hire a better sales person than a satisfied customer.  Who would be more appropriate than someone who has no financial incentive to promote our good name after having a positive experience with us.

Having said that, we would sincerely like to thank all our customers past and present who have given us the privilege of working on their largest investments.


We initially hired Jim to remodel our kitchen. Because we were so pleased with his work, we hired him to do several other jobs including a complete master bath remodel, two fireplaces with mantels, built-in shelves and cabinets, refacing bathroom cabinets, and building a deck. In addition to being pleased with the high quality of his work, we especially appreciate Jim’s attention to detail and his willingness to deal with any problems that arise quickly and professionally. All of Jim’s employees and sub-contractors have been friendly and courteous. We would not hesitate to hire Jim for additional remodeling projects.

Chris & Maureen, Irondequoit

Jim and his crew are top notch. They were professional, showed up when they said they would be and went out of their way to make sure that our basement was exactly what we wanted. He turned my “mythical sewing room” into a reality. There is no longer fabric in all corners of my house because I have my own sewing room .🙂 I even drew him a picture of a cutting table of my dreams and he built it for me. I can’t recommend them enough. We will never deal with any other contractor other than Jim and crew ever again. Thanks so much.

Paul & Laura, Henrietta


Absolutely outstanding! Jim and his crew recently remodeled our large master bathroom. Out of 4 contractors that gave estimates and designs, Jim was the only one to suggest a custom shower that would suit our needs as opposed to being confined by a shower pan. We could not be happier with the end result. The tile work was amazing down to the last detail. Jim also made a custom cabinet with built-in shelves, a beautiful wooden frame to update a large mirror over our double vanity, and a new medicine cabinet door to match our new vanity. We could not be happier with the final result. Finally, the construction project was done on time and on budget. Jim and his team were remarkably easy to work from start to finish and we though his price was very fair. We would highly recommend him for any project, and we plan to use Jim for our kitchen renovation in the near future.

Stephen & Jean, Penfield


Our new master bath is fantastic! Jim and his crew did an amazing job! It was our first time gutting a room, and I would not hesitate to use High Point Construction & Renovation to do it again. I very highly recommend using them!

Ellen & Jon, Brighton


“We have done a large scale kitchen remodel as well as guest and primary bathroom remodels in our Penfield, NY home. The owner and his staff as well as subcontractors were professional, timely, responsive and clean. We would highly recommend HighPoint for any home remodel project.

Patty & Joe, Penfield


“Jim was great to work with. He has high standards and gives great advice. He is 100% trustworthy and gets the job done efficiently. His team were a joy to chat with and have in the house. My husband and I love everything about the work that was done, which included a kitchen remodel, refinished wood floor and new wood floors. We will be sure to call Jim the next time we want any home improvement.”

Mark & Wendy, Fairport


“My wife and I are extremely happy we contracted with High Point Construction. It was a pleasure dealing (stress free) with Jim from the design phase through the completion of our new kitchen, bathroom and powder room. His crew (Dan and Mark) and subs were talented craftsmen and very respectful of our home. The outcome exceeded our expectations. We highly recommend High Point Construction.”

George & Mary Jo, Irondequoit


“ We were in need of a bathroom make over but were putting it off due to several bad experiences with contractors over the years.  We had known about High Point and the wonderful reputation they had and decided to take one more chance. We are glad we did!  When we met with Jim we knew instantly he would listen to both our concerns and needs. As in most construction jobs there are blips along the way but the HP construction crew took care of us and eased our minds. There were a lot of caring touches put into each phase of the construction work along the way (like making sure we had an operating toilet while removing the old one). They were always accessible to answer any question/concerns we had and always handled the questions professionally and compassionately. Use these guys, you will not be disappointed.”

Frank & AnnMarie, Palmyra NY


“I went with High Point after having a “false start” with another contractor I had lined up for our basement renovation, the latter of whom almost kept our large deposit without providing as much as a single nail! I had to fight but I did finally get my deposit, 5 months later. Needless to say, I was very shell shocked after that experience and therefore a bit apprehensive about going down the road of finding another contractor.

I found Jim Brown to be a breath of fresh air to work with who is as honest as the day is long. He does not over promise and is very conscientious and accommodating. He stands behind his work.

Our basement renovation is exactly what we were looking for and his pricing is reasonable. Jim has high standards, for both the people he employs as well as the work he and they perform. I strongly recommend Jim and High Point for any home renovation project you may have.”

Sheila, Fairport


“We recently completed an extensive first floor remodel in our home. Our plan included complete tear down of our existing kitchen, dinning room, pantry and back entrance. This required structural work to relocate and remove several walls, relocating HVAC and plumbing, building custom cabinets, tile and stone work, new floors and much more. In the end we are exceptionally happy with the end result and our experience with Jim and his High Point team. During a project of this scope you make a ton of decisions. One decision we’ve never regretted was the one to hire the team at High Point Construction. The experience and transparency of Jim’s team helped refine our design and kept us on the path to success. During the quotation process Jim provided estimates that were surprisingly detailed compared to others we had received. We knew exactly what we were getting into before the first hammer was swung. Throughout the process we were regularly updated on scope so surprises were kept to a minimum. During our 10 week project we made forward progress every day – not a single day went by where the High Point team wasn’t on site. Everyone that walked through our door was a skilled professional, it was clear we were in very good hands throughout the entire process. Our job was completed on time and with high attention to detail. I would 100% recommend High Point Construction for any project in your home.”

Anthony & Jennifer, Penfield


“Jim Brown and Highpoint Construction recently updated our kitchen and bath.  We could not be happier with the work They did for us, and are so happy we made the decision to have the work done by Jim.  He is an “old school” professional, in that he takes his work very seriously, while at the same time offering ideas for new innovations.  He suggested and ultimately installed under the cabinet lights for us that we never would have even thought of, that are unique and fit perfectly in the overall picture of our new kitchen.  Everybody that has seen our kitchen asks about those lights, and asks who did our kitchen.   They stayed with the job until it was complete, arrived and left at regular hours, cleaned up everyday, and made the challenges of having our kitchen/bath under construction as easy as it could be for us.

A couple of weeks after the work was done, jim came back to finish a couple of things that we were waiting on materials for.  he stayed until we were completely happy with every detail of the work.   We are already planning on the “next phase” of construction over here, and are already planning on having jim do the work.  I don’t even need to call anybody else for an estimate; that’s how happy we are with Highpoint Construction.”

Patti and Ray, Williamson


“The job was quoted to take a week and it was completed right on time.  They were here every day at 8:00 AM working right to 5:00 PM.  Every day the work area was thoroughly cleaned before they left for the day.  The finished product was fantastic!  I would and have highly recommended High Point Construction.”

Jim & Marilyn, Webster NY


“We are more than satisfied with our kitchen!  Our friends and family are impressed and we will recommend you to anyone considering having any home improvments done.”

Mike & Betty, Penfield NY


“I was grateful to learn about the option of having the kitchen cabinets refaced when planning for the kitchen renovation. Refacing the current cabinets and being able to order new cabinet doors and drawers made sense financially. The web site provided clearly showed the variety of products available. The refaced cabinets with the new cabinet doors and drawers as well as the new wood molding along the ceiling look great! Jim Brown’s professionalism, skill and attention to detail are evident in the finished product.”

Judith, Rochester NY


“When we needed a small project done (replacement of the front porch railing), a neighbor up the street told us that she was very happy with the work that Jim Brown had done on her whole kitchen remodel. We were pleased that Jim was willing to take on such a small project for us and were so happy with the result that we called him again when we needed some floor tiling done and again for running electrical wires to install a light fixture. We recently had Jim do a bigger job: converting a screened porch into a three-season room with large sliding windows all around. Thank you, Jim, for the wonderful result!! We will call you again the next time we need any remodel work done.”

Paul & Cathy, Penfield NY


“Jim – you & Dave were fantastic to work with.  Even when I was a little indecisive about something, your recommendations were right on.  All your suggestions from the beginning to the end of completion were very helpful.  My kitchen looks beautiful and I am very happy.  Thank you for bringing my very old and outdated kitchen to the 21st century.”

Anne, Gates NY


“Thank you – the curtains are not blowing, no rain came in the patio door and my brother who is trained in energy audits was visiting and commented not only on the quality of the windows but also the high quality of the install.”

Carolyn, Webster NY


“Thank you so much for doing the work on the front door. I love it! I am looking forward to doing more projects in the future.”

Karen, Fairport NY


“You did a fabulous job with our kitchen. We couldn’t be happier with the results. Painting the cabinets completely updated the look. The cabinets you made are beautiful. We are very pleased with them. You were easy to work with from start to finish and had great ideas. You and your team were prompt, friendly, courteous and neat. Thank you for your hard and patient work. Your work is top notch.”

Carolyn & Mark, Penfield NY


“Thank you, again for everything you did to help us. We appreciated, especially, the consistent communication, honoring of time commitments, and the quality of your work. Your flexibility and extra help along the way made the whole experience easier. I’ve already recommended you to several friends and will continue to do so. Many Thanks!”

Patti & Ray, Williamson NY


“Thank you for the excellent work on our home. You are so professional, so tidy and such an expert at what you do! It was a pleasure to work with you.”

Alice & Edward, Pittsford NY


“I have had Jim do projects for me for almost 10 years. Some small jobs and some larger jobs. I have always found him to be very easy to work with. They have made helpful suggestions and are very knowledgeable of products. The prices have always been competitive but the quality of work and attention to detail is far superior, I no longer get other estimates any more.”

Kathleen, Penfield NY


“Wonderful company to work with for a range of large to small construction jobs. They have the expertise to advise and the skills to exceed your expectations. The crew is prompt, articulate, quiet, clean and will offer advice as needed. We expected that some additional construction work we had done this summer would create a fairly sizable mess in our rooms upstairs. We were pleasantly surprised when every evening after they left it was like they had never been there!

We have been thoroughly satisfied with all the jobs performed and we highly recommended this construction firm to all interested parties. There guys are so good that many neighbors on our street now use them for a wide range of jobs.

This firm has the skills (they are truly skilled in what they do), experience fair pricing and a laudable reputation.”

Darlene & Billy, Brighton NY


“We are enjoying our newly remodeled kitchen, living room, dining room and hallways and wanted to take a minute to thank you for the excellent work you provided. Your assistance in design, colors and style to match our house and our concept of what it would look like really helped create a finished product that we are very happy with.

We appreciated the daily clean up sessions and that you did not rush to get the job done on your finish work and of course you were price competitive. What really earns you”the best contractors we have ever hired” moniker is your dependability, honesty, work ethic and the fact that you are indeed just really nice guys. Quality products, quality workmanship and quality people. Thanks for doing an excellent job remodeling our home.”

Rod & Melanie, Canandaigua NY


“Thank you so much for all of the work you have done on my homes over the years, this being four homes for me. Your work is impeccable and you are very reliable. I have always felt comfortable allowing you to work in my home when ever I am unable to be there, and extremely comfortable when I am there. You are courteous and very respectful of my home. You are also very resourceful having had to tackle some very tricky projects. I will call only you for any work I may need done.

Again thank you and please feel free to give my name and number as a reference.”

Geraldine, Rush NY


“You should be very proud of your company and the quality work that you all do. I heard a commercial once that said you could tell the quality and integrity of the product just by looking at it. When I look at my new porch, I know what they mean! Thank you very much for all the quality craftsmanship you have provided”

Frank & Jan, Webster NY


“We wanted to take a moment and thank you for the wonderful work you provided on the addition to our home. We interviewed multiple contractors for this major job, and we both felt most comfortable with you over your competition since we know how important a good working relationship is with a general contractor. After having built our home with a general contractor over 15 years ago we knew that working relationship was key to a successful remodel while providing high quality work.

We were both very pleased with your workmanship and professionalism on the job. All the details were thought out and we were especially appreciative of the creative thoughts and ideas you expressed to help make our addition even more beautiful.

It was also comforting to know that the person that bid and designed the work was here every day to actually build it! So many contractors today have someone there to sell the job, then they disappear. It was obvious in our initial dealings that you were very knowledgeable and experienced in your field and having you here on the job gave us the confidence that the work would be done right.

We will definitely recommend you to our friends and family if they are considering a remodel and will certainly call on you again when we have new projects here.

Thank you again and it was a pleasure working with you!”

David & Leonie, Mendon NY